Hear what our customers have to say about us
RTW shuttles run like clockwork. They are able to respond to changes more quickly and competently than anyone in the industry. RTW has deep expertise and can provide value-added feedback about scheduling efficiency and route selection. Complaints are handled quickly and professionally. Employees love the service.
- Dallas Love Field Airport
Working with RTW management is like having another employee. You can ask them for any reports, data, analysis and they give it to you quickly and accurately. They are so responsive. My job is easier because of them. RTW has a way of finding great drivers and keeping them happy.
- City of Scottsdale
We don't even think about our shuttle service - it just works.
- Phoenix VAMC
“Given what I know today about the Contractor's ability to execute what they promised in their proposal, I definitely would award to them today given that I had a choice.”
- Martinez, CA OPC
“Without guidance, during an emergency evacuation of the VAMC they had shuttles standing by as warming stations for...employees to be able to get out of the cold. This and other countless services they have done, exemplify their commitment."
- Indianapolis, Indiana VA
"Contractor is always available by phone when there is a problem and will fly in in person if necessary to fix the problem. In the last year there's been very small problems identified and taken care of immediately”; “I have received very good comments about the contractor from our employees about the service provided.”
- Perry Point, Maryland
"The RTW was experience was hassle-free. We were able to just sign the contract and forget it. Everything related to transportation was taken care of."
- Fort Hunter-Liggett Contracting Office
"RTW was the best organized operation we have ever seen"
- FEMA (RTW provided 60 emergency ADA vehicles for Hurricane Katrina within 72 hours)
“I have received very good comments about the contractor from our users and other VA employees about the service provided”
- Maryland VA System CPARS
"Contractor is always available by phone when there is a problem and will fly in in person if necessary to fix the problem. In the last year there's been very small problems identified and taken care of immediately”.
- Maryland VA System CPARS
"The drivers operating the Paralympic Family accessible transportation system were truly ambassadors of America’s goodwill to the world. Your vehicles performed exceptionally well, were the life-blood of the system, and deserve to wear their own Paralympic badge of honor."
- Xavier Gonzalez, Managing Director of the Paralympics
"RTW has provided exceptional shuttle service for our employees. They have stayed steadfast in their commitment to customer service....through severe weather, traffic congestion, route changes, drop-off & pick-up location changes, they were proactive in adapting and keeping the routes, having multiple backups and contingency plans, that have allowed the Shuttle Service to operate without interference. RTW has maintained passenger numbers to allow for reviews and audits to be conducted to adjust
run time and frequency of runs. Their efforts have allowed the VAMC to adjust run times and keep cost down while allowing for optimal customer service.
The complaint rate is minuscule with less that 0.1% of passengers complaining about time. RTW exhibited exemplary performance during their span of the contract. The contractor has repeated reached out to generate ways to improve the service and voice the complaints of those that ride the shuttles. All complaints have been resolved within one days time frame with little to no involvement from staff......
RTW was instrumental in identifying a new drop-off and pick-up location as they had the ear of the customer and with the placement of the new shuttle pick-up/drop-off point has stopped that complaint. "
- Richard Roudebush Medical Center
"On extremely short notice and after countless changes, RTW always pulls together the resources to provide seamless shuttle service for us at US Open Golf Tournaments all over the country"