Hear what our customers have to say about us


“Given what I know today about the Contractor's ability to execute what they promised in their proposal, I definitely would award to them today given that I had a choice.”

Martinez, CA OPC: 


“They have gone out of their way to ensure that all passengers regardless of need are provided a safe, comfortable and professional ride to and from the VAMC. Without guidance during an emergent evacuation of the VAMC they had shuttles standing by as warming stations for patients, visitors and employees to be able to get out of the cold. This and other countless services they have done, exemplify their commitment to the success of the VAMC."

- Indianapolis, Indiana VA


"Contractor is always available by phone when there is a problem and will fly in in person if necessary to fix the problem. In the last year there's been very small problems identified and taken care of immediately”; “I have received very good comments about the contractor from our users and other VA employees about the service provided.”

- Maryland VA System:


“You respect our time”

- Maryland VA


"The RTW was experience was hassle-free. We were able to just sign the contract and forget it. Everything related to transportation was taken care of."

- Fort Hunter-Liggett Contracting Office


"RTW was the best organized operation we have ever seen"

- FEMA (RTW provided 60 emergency ADA vehicles for Hurricane Katrina within 72 hours)


“I have received very good comments about the contractor from our users and other VA employees about the service provided”

- Maryland VA System CPARS


"Contractor is always available by phone when there is a problem and will fly in in person if necessary to fix the problem. In the last year there's been very small problems identified and taken care of immediately”.

- Maryland VA System CPARS


“They have gone out of their way to ensure that all passengers regardless of need are provided a safe, comfortable and professional ride to and from the VAMC." 

–Indianapolis, VA CPARS


"RTW has continued to provide the best possible shuttle service and kept within the the contract awarded amount."

- Las Vegas, VA


"The drivers operating the Paralympic Family accessible transportation system were truly ambassadors of America’s goodwill to the world. Your vehicles performed exceptionally well, were the life-blood of the system, and deserve to wear their own Paralympic badge of honor."

- Xavier Gonzalez,  Managing Director of the Paralympics


"RTW has provided exceptional service for Indianapolis VAMC. They have stayed steadfast in their commitment to customer service....through severe weather, traffic congestion, route changes, drop-off & pick-up location changes, they were proactive in adapting and keeping the routes, having multiple backups and contingency plans, that have allowed the Shuttle Service to operate without interference. RTW has maintained passenger numbers to allow for reviews and audits to be conducted to adjust
run time and frequency of runs. Their efforts have allowed the VAMC to adjust run times and keep cost down while allowing for optimal customer service.


The complaint rate is minuscule with less that 0.1% of passengers complaining about time. RTW exhibited exemplary performance during their span of the contract. The contractor has repeated reached out to generate ways to improve the service and voice the complaints of those that ride the shuttles. All complaints have been resolved within one days timeframe with little to no involvement from VAMC staff or the CO or COR.


RTW was instrumental in identifying a new drop-off and pick-up location as they had the ear of the customer and with the placement of the new shuttle pick-up/drop-off point has stopped that complaint. RTW had a complaint filed with the state of Indiana from an outside vendor."

- Indianapolis VAMC CPARS

 








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